Refund & Credit Policy

All sales are final. We do not provide cash refunds or bank transfer reversals for any orders, subscription plans, bundle packs, or account credits — regardless of the reason for cancellation.

This policy exists because our food is freshly prepared to order and ingredients are sourced in advance. We appreciate your understanding.

Can't make your delivery date? No problem. We are happy to reschedule your order to a future date at no extra charge, provided you notify us via WhatsApp at least 24 hours before the scheduled delivery time.

• Reschedule requests made less than 24 hours before delivery may not be possible and the order will be fulfilled as planned.
• You may reschedule to any available future date within 60 days of the original order date.
• Subscription deliveries can be paused and rescheduled with 7 days' notice.

If you'd like to swap your order for a different menu item, we'll do our best to accommodate the change provided you contact us at least 24 hours in advance. Any price difference will be settled at the time of the swap.

If we cannot fulfil your original order for any reason on our end, we will offer you a full credit to your account or a menu swap of equal value — your choice.

Instead of a refund, we may issue account credit in the following situations:

• An order cannot be fulfilled by us (e.g. ingredient unavailability, unforeseen circumstances).
• You cancel an order within the eligible window and prefer credit over rescheduling.
• You purchase credits directly through the portal to use on future orders.